Terms & Conditions

Welcome to EZNO Store. By accessing our website and placing an order, you agree to follow the terms and conditions outlined below. Please read them carefully before using our services.

These terms are designed to ensure a smooth, transparent, and fair shopping experience for all customers.

1. General Use of Website

By using our website, you confirm that:

  • You are at least 18 years old or using the site under supervision
  • All information provided by you is accurate and complete
  • You will not misuse the website for any illegal or unauthorized activity

EZNO Store reserves the right to refuse service to anyone if misuse is detected.

2. Product Information

We aim to display all products as accurately as possible.

However:

  • Slight color differences may occur due to lighting and screen settings
  • Minor variations in fabric or embroidery can happen in handmade or stitched items
  • Product images are for representation purposes only

We ensure high-quality standards in every product we deliver.

3. Orders & Confirmation

  • Orders are confirmed once placed successfully on the website or via official channels
  • We reserve the right to cancel or refuse any order in case of incorrect information or stock issues
  • Customers must provide correct shipping details to avoid delays or delivery failure

4. Pricing & Payments

We offer transparent pricing on all products.

Payment Options:

  • Cash on Delivery (COD)
  • Advance Bank Transfer
  • Card Payments (for international customers)

EZNO Store reserves the right to change prices at any time without prior notice.

5. Shipping & Delivery

  • Delivery time in Pakistan: 3 to 7 working days
  • International delivery: 9 to 10 working days

Delays may occur due to courier issues, customs clearance, or unforeseen circumstances.

We are not responsible for delays caused by courier companies or external factors.

6. Exchange & Return Policy

  • Exchange and return requests are accepted within 7 days of delivery
  • Items must be unused, unwashed, and in original condition
  • Defective or wrong items are eligible for exchange/return after verification

Important:

  • Discounted/sale items are not exchangeable or returnable
  • Return processing starts only after receiving and inspecting the item

7. Custom Stitching

We offer custom stitching based on customer size requests.

However:

  • Only size adjustments are allowed
  • Design changes are not permitted
  • Same design and fabric will be maintained

8. Cancellation Policy

  • Orders can be cancelled within 24 hours of placement
  • After 24 hours, cancellation may not be possible as processing begins

9. Intellectual Property

All content on this website including:

  • Product images
  • Designs
  • Logos
  • Text and branding

is the property of EZNO Store. Any unauthorized use is strictly prohibited.

10. Limitation of Liability

EZNO Store is not responsible for:

  • Delays caused by courier companies
  • Incorrect address provided by customer
  • Minor color or design variations
  • Loss or damage after successful delivery confirmation

11. Privacy Protection

We respect your privacy. All personal data is handled according to our Privacy Policy and is never sold or misused.

12. Changes to Terms

EZNO Store reserves the right to update or modify these Terms & Conditions at any time without prior notice. Customers are encouraged to review this page regularly.

13. Contact Information

For any questions or concerns regarding these terms:

At EZNO Store, we aim to provide a secure, reliable, and premium shopping experience for every customer.