FAQ
At EZNO Store, we believe in clarity, trust, and a smooth shopping experience. Below are answers to the most common questions from our customers.
💳 1. What payment methods do you accept?
We offer secure and flexible payment options for both local and international customers.
🇵🇰 Pakistan Orders:
- Cash on Delivery (COD)
- Advance Payment (Bank Transfer)
🌍 International Orders:
- Bank Transfer
- Debit/Credit Card Payments
We ensure safe transactions and a smooth checkout experience for every customer.
👗 2. Do you offer stitched and unstitched dresses?
Yes, we provide both stitched and unstitched collections.
✂️ Unstitched:
- Complete fabric set
- Ready for custom stitching
🧵 Stitched:
- Professionally stitched outfits
- Standard sizing available
⭐ Custom Stitching:
We also offer custom size stitching on request.
- Customer can provide exact size details
- Stitching is done at the same price
- No extra cost for size customization
🚫 Please note: Design modification is not available as each design is part of our brand identity and collection theme.
📏 3. What sizes are available?
We offer a complete size range to ensure every customer finds their perfect fit:
- Unstitched (Free Size Fabric)
- XS
- S
- M
- L
- XL
- XXL
Our goal is to provide inclusive sizing for all body types.
⏳ 4. What is your order cancellation policy?
Customers can cancel their order within 24 hours of placing it.
After 24 hours:
- Order enters processing or stitching stage
- Cancellation may not be possible
We recommend contacting our support team as soon as possible for any changes.
📦 5. How will I receive my order tracking information?
Once your order is dispatched, tracking details will be shared via:
- SMS (if applicable)
You can also directly contact our support team on WhatsApp or Instagram for real-time updates.
🌍 6. Do you offer international payment and delivery?
Yes, EZNO Store proudly serves international customers.
Payment Options:
- Bank Transfer
- Card Payments (Debit/Credit)
Shipping Time:
- Estimated delivery: 9 to 10 working days
- May vary due to customs or location
We ensure safe packaging and reliable global shipping.
🔁 7. Are sale or discounted items exchangeable?
No.
All discounted or sale items are final sale and cannot be exchanged or returned.
We strongly recommend reviewing product details carefully before placing discounted orders.
🧵 8. Do you offer custom stitching?
Yes, we provide size-based custom stitching services.
What you can customize:
- Exact body size fitting
What cannot be changed:
- Design
- Embroidery pattern
- Fabric style
This ensures brand consistency and product quality across all orders.
🎨 9. Will the product look exactly like the pictures?
We always aim to provide the most accurate representation of our products.
However, slight differences may occur due to:
- Professional studio lighting
- Camera settings
- Screen display variations
👉 These minor differences are normal in fashion photography, but we ensure high-quality production for every article.
🚚 10. What is your delivery time?
🇵🇰 Pakistan:
- 3 to 7 working days
- In many cases, next-day delivery is possible
🌍 International:
- 9 to 10 working days
We work with trusted courier partners to ensure timely delivery.
🕒 11. What are your customer support timings?
Our customer support is available to assist you through:
We aim to respond as quickly as possible throughout working hours to ensure smooth communication and customer satisfaction.
⭐ EZNO Store Commitment
At EZNO Store, every order is handled with care, precision, and dedication. Our goal is to deliver not just clothing, but a complete fashion experience that reflects elegance, confidence, and modern style.